What information do we collect?
DG Capital Partners respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store and share personal information when you visit dgcapitalpartners.com, contact us, subscribe to updates or discuss our services with us.
It applies to website visitors, developers, agents, introducers, prospective purchasers and other business contacts.
Who we are?
DG Capital Partners is the trading name of DG Capital Partners Ltd, registered in England and Wales under company number 15915247,.
Our registered office is 20 Wenloock Road, London, N1 7GU.
We are the controller responsible for the personal information described in this policy.
Information we collect
Depending on your interactions with us, we collect the following information:
- Contact information: your name, email address, telephone number and correspondence address.
- Business information: your company, job title, business contact details and professional interests.
- Enquiry information: details of developments, properties, services or partnership opportunities you discuss with us, including requirements, budgets and timescales you choose to provide.
- Correspondence: messages, meeting notes and records of our communications.
- Marketing preferences: subscription choices, consent records and requests to stop receiving communications.
- Technical information: IP address, browser and device information, and website security logs.
- Website usage information: the information collected through analytics, advertising tools or similar technologies.
Please do not submit identity documents, bank details or sensitive personal information through a general website enquiry form. If additional information is needed for a transaction or verification process, we will explain why and how to provide it securely.
How we obtain your information
We obtain information directly from you when you complete a form, request a brochure, subscribe to updates, attend an event or contact us by telephone, email or other channels.
Some technical information is collected automatically when you use our website.
Marketing communications
We may send relevant information about our services, developments, partnership opportunities and events where permitted by law.
For marketing emails or texts to individuals, including sole traders and certain partnerships, we obtain consent unless a lawful exception applies. Where we rely on the existing-customer exception, we market only our own similar services and provide an opt-out when collecting the details and in subsequent messages.
For relevant communications to corporate business contacts, we may rely on legitimate interests where permitted. We still provide a clear way to opt out.
You have an absolute right to object to the use of your personal information for direct marketing, including related profiling.
You can unsubscribe using the link in our marketing emails or contact us contact@dgcapitalpartners.com. We may retain a minimal suppression record to ensure we respect your request.
Unsubscribing from marketing does not stop necessary communications about an active enquiry, contract or service.
We will obtain any consent required before sharing your details with another organisation for its own marketing.
Cookies and similar technologies
Our website uses cookies.
Our explains their purposes, providers, duration and the choices available to you.
Where consent is required, optional technologies will only be activated after you consent.
Using our website or accepting its terms does not itself constitute consent to optional tracking.
We limit sharing to information needed for the relevant purpose. Providers acting on our behalf must process information under appropriate contractual arrangements.
Developers and professional advisers may act as independent controllers and provide their own privacy notices. We will explain relevant sharing when arranging an introduction or progressing your enquiry.
Who we share information with
Where necessary for the purposes described above, we share relevant information with:
- Website hosting, IT support and security providers.
- Customer relationship management, email and document storage providers.
- Developers, selling agents or introducers involved in the particular enquiry or opportunity you are pursuing.
- Solicitors, accountants, insurers and other professional advisers.
- Public authorities or regulators where disclosure is legally required.
How long we keep information
We retain personal information only for as long as necessary for its purpose, including applicable legal and record-keeping obligations.
We may retain relevant records longer where needed for an ongoing complaint, dispute or legal obligation. Suppression records are retained for as long as necessary to honour marketing objections.
When information is no longer needed, we securely delete it or anonymise it.
Other websites
Our website may link to external websites. Their operators are responsible for their own handling of personal information. Please read their privacy notices before providing information.
Making a complaint
If you are not satisfied with the response, please contact us at contact@dgcapitalpartners.com with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.
Changes to this policy
We may update this policy when our practices or legal requirements change. The latest version will appear on this page with an updated date. Where required, we will notify you directly of material changes.